Terms and Conditions of Service
Superior Pet Waste Solutions LLC
(“Superior Pet Waste Solutions,” “SPWS,” “we,” “us,” or “our”)
These Terms and Conditions (“Agreement”) govern all services provided by Superior Pet Waste Solutions LLC, including but not limited to Dog Waste Removal Services, the Fresh Start Litter Exchange program, and Superior Curb Assist (bin rollout service).
By subscribing to, engaging with, or otherwise utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree, you must refrain from using or subscribing to our services.
1. General Terms (Applicable to All Services)
1.1 Scheduling and Arrival
Service routes are arranged for operational efficiency and may vary weekly.
Exact arrival times cannot be guaranteed. Services typically occur between approximately 7:00 a.m. and sundown; however, certain services (such as bin rollout for curbside pickup) may be performed earlier or later as needed, including evening hours prior to scheduled pickup, in accordance with municipal collection schedules.
Customers will receive a text notification (if selected during signup) approximately 30–60 minutes prior to arrival (15–30 minutes for early route stops). Notification timing may vary for early-morning or curbside services.
No service will be conducted prior to 7:00 a.m. for services performed within enclosed or residential yard areas.
1.2 Accessibility
Customer presence is not required during service.
Customers must ensure that SPWS has unobstructed access to the designated service area, including providing gate codes, keys, or access permissions if applicable.
Pets must be secured if they are known to be aggressive, territorial, or pose a potential safety risk, in accordance with Section 1.4 (Technician and Pet Safety).
If access to the yard or service location is not possible due to locked gates, blocked entry, or unsecured aggressive animals, the visit will be considered completed and standard charges may apply.
1.3 Weather Conditions
Services will proceed during most weather conditions. Exceptions include:
- Frequent lightning
- Extreme temperatures (such as National Weather Service “extreme heat warning”)
- Flooding
- Snow accumulation that impairs visibility or technician safety
1.4 Technician and Pet Safety
The safety of both Customer pets and SPWS personnel is of paramount importance.
Customers must notify SPWS in advance if any pet on the premises has a history of aggression.
Aggressive or territorial pets must be secured during service.
SPWS technicians reserve the right to refuse service if a pet displays aggression or agitation.
If safe access is not possible, the visit will be considered completed and standard charges may apply.
In the event of a pet-related injury, Customers agree to provide vaccination records upon request.
Technicians may take reasonable measures necessary to protect themselves if threatened.
1.5 Holidays
SPWS observes the following holidays for all services:
- Memorial Day (observed)
- Independence Day (observed)
- Labor Day
- Veterans Day
- Thanksgiving (November 26–27)
- Christmas Eve through December 31
If service cannot be completed within a reasonable window surrounding one of these holidays, billing adjustments may be made upon request and service will resume the following scheduled visit.
1.6 Payment and Billing
All payments are processed securely through the SPWS client portal.
Customers must maintain a valid credit or debit card on file prior to their first scheduled service.
By providing payment information, the Customer authorizes SPWS to securely store the payment method on file and automatically charge the card on file for services in accordance with this Agreement.
Recurring services are billed monthly in advance on or around the first (1st) day of each month.
One-time cleanups or initial visits are due on or before the day of service.
New customers who begin service mid-month may be charged a prorated amount for the remaining scheduled visits in that month. This prorated amount is calculated based on the number of remaining service visits and is typically invoiced after the initial service and before the next monthly billing cycle.
All invoices, including prorated invoices and recurring service charges, are automatically charged to the payment method on file.
Accounts that remain unpaid as of the first scheduled cleanup of the billing period may be placed on service hold until payment is received.
SPWS reserves the right to suspend or discontinue service for accounts with unresolved payment issues.
Payments are non-refundable once billed, except as otherwise explicitly outlined in service-specific sections of this Agreement or in cases involving demonstrable service error or gross negligence as determined by SPWS.
1.7 Use of Customer Information
SPWS may use non-identifiable account and service data (such as service history or operational outcomes) for internal analysis, operational improvement, and marketing purposes.
By agreeing to these Terms, the Customer consents to the reasonable use of such data for service optimization and occasional promotional communication.
1.8 Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the State of Alabama and the State of Georgia, as applicable based on the service location, without regard to conflict of law principles.
1.9 Property and Neighborhood Considerations
SPWS provides services solely at the request of the Customer and within the designated service areas authorized by the Customer.
SPWS shall not be responsible for disputes involving homeowners associations (HOAs), neighbors, landlords, property managers, or local ordinances related to pet ownership, yard conditions, waste disposal practices, or service activities.
Customers are responsible for ensuring that the services requested comply with any applicable HOA rules, lease agreements, or local regulations governing their property.
SPWS technicians may use reasonable discretion when performing services in visible areas of a property, including front yards, side yards, or shared-access areas.
2. Dog Waste Removal Services
2.1 Scope of Service
SPWS agrees to remove visible pet waste from designated areas to the best of its ability.
Waste obscured by tall grass, leaves, mulch, rocks, or debris may not be fully removed.
Service is limited to accessible areas within reach and excludes spaces under decks less than six (6) feet in height, beneath trampolines, or in locations obstructed by dense cover.
Efforts will be made to collect soft or diarrheal waste, but complete removal may not always be possible.
If SPWS observes waste that appears medically concerning, the Customer may be notified.
Pricing assumes service is performed at the agreed service interval. Excessive accumulation of waste due to missed visits or delayed service may require additional cleanup charges.
2.2 Bucket Service
If applicable, Customers must ensure any waste collection bucket is accessible on the scheduled service day for pickup or exchange.
2.3 Yard Deodorizer
Deodorizing treatments target high-use “hot zones” rather than full-lawn coverage.
Multiple applications may be required for persistent odors.
SPWS cannot guarantee complete odor elimination, though significant improvement is expected.
No refunds are issued for residual odor.
2.4 Sanitation Protocol
All tools, footwear, and equipment used by SPWS are disinfected between properties using a kennel-grade, pet-safe disinfectant to reduce cross-contamination risks.
3. Fresh Start Litter Exchange Service
3.1 Service Overview
The Fresh Start Litter Exchange provides clients with rotating, pre-filled litter boxes on a weekly or biweekly schedule.
Each client receives two boxes per cat—one in use (“Box A”) and one being sanitized and refilled (“Box B”).
During each visit, the technician will:
- Remove the previously used box
- Dispose of its contents in the client’s outdoor trash receptacle
- Deliver a freshly sanitized, pre-filled replacement box
3.2 Outdoor Trash Access
Clients agree to allow SPWS access to an outdoor trash container or dumpster for used litter disposal.
If no accessible receptacle is available at the time of service, the visit may be skipped or rescheduled at SPWS’s discretion.
3.3 Deposit Program (Box Ownership)
Instead of a setup fee, a refundable deposit is collected for each litter box.
Two boxes are issued per cat (one active, one in rotation).
Deposits become fully refundable after three (3) consecutive months of service if boxes are returned in good, undamaged condition.
All boxes remain the property of SPWS and must be returned if service is canceled.
Damaged, lost, or unreturned boxes may result in partial or full forfeiture of the deposit.
3.4 Litter Selection and Standardization
SPWS maintains standardized litter options for performance, safety, and odor control:
- Standard: Tidy Cats Multi-Cat Clumping with Glade
- Premium: Dr. Elsey’s Ultra
- Natural: World’s Best Cat Litter
Each box is pre-filled to approximately 2½ inches, balancing odor control, comfort, and efficient litter use.
Boxes are weighed prior to delivery to maintain consistent fill levels.
3.5 Service Area and Access
SPWS provides doorstep-only service within the Auburn/Opelika area.
Technicians will not enter homes, garages, or closed gated areas without prior authorization.
Clients in gated communities are responsible for ensuring access codes are current.
3.6 Sanitation and Safety
Each returned box is:
- Completely emptied
- Washed with pet-safe cleaning agents
- Disinfected and sanitized
- Dried and refilled with fresh litter
All materials used are non-toxic and cat-safe.
Clients should report any sensitivities or odor concerns promptly.
3.7 Payment Terms
Service is billed at the agreed weekly or biweekly rate, processed automatically via the payment method on file.
Additional cats or boxes will incur charges according to the published additional box rate.
Deposits are collected per new customer (or additional cat) and remain refundable as outlined above.
3.8 Holidays and Scheduling Adjustments
The Fresh Start Litter Exchange follows the same holiday schedule outlined in Section 1.5.
If service cannot be completed within a reasonable timeframe surrounding a holiday, billing adjustments may be made upon request.
3.9 Cancellations and Refunds
Service may be canceled at any time with no penalty.
To receive a full deposit refund, all boxes must be returned clean and undamaged within seven (7) days of cancellation.
Prepaid service fees for unrendered visits will be refunded.
3.10 Liability and Limitations
SPWS shall not be held liable for:
- Accidental damage caused by pets, wildlife, or third parties
- Service delays caused by weather, traffic, or other uncontrollable circumstances
- Health or behavioral issues unrelated to the litter exchange service
By enrolling, clients acknowledge that outdoor trash disposal is part of the standard service procedure.
4. Superior Curb Assist (Bin Rollout Service)
4.1 Service Scope
Superior Curb Assist is a weekly bin management service in which SPWS transports trash and recycling bins to the curb prior to scheduled municipal pickup and, for full service options, returns them after collection.
SPWS does not provide trash collection, disposal, or hauling services under Superior Curb Assist. All waste remains the responsibility of the Customer and their designated municipal or private waste provider.
4.2 Scheduling and Timing
Service is performed in the evening hours prior to the Customer’s scheduled pickup day.
Service routes are arranged for operational efficiency and may vary. Exact service times are not guaranteed.
4.3 Customer Responsibilities
Customers are responsible for ensuring that all bins are:
- Clearly visible and placed in their designated storage location
- Accessible without obstruction
- Not overloaded and with lids able to close properly
- Free from surrounding debris or hazards that would prevent safe handling
If bins are not accessible, blocked, overloaded, or cannot be safely handled, the visit will be considered completed and standard charges may apply.
4.4 Access Authorization
By enrolling in Superior Curb Assist, the Customer authorizes SPWS to access designated areas of the property necessary to perform bin rollout and return services, including but not limited to driveways, side yards, and other agreed-upon storage locations.
If bins are located within garages, behind gates, or within restricted-access areas, the Customer is responsible for providing accurate access instructions, codes, or permissions.
SPWS shall not be responsible for issues arising from access systems, including but not limited to garage doors, gates, locks, or security systems. By providing such access, the Customer assumes all associated risks.
4.5 Municipal Pickup Dependency
Superior Curb Assist is dependent on the Customer’s local waste collection provider.
SPWS is not responsible for missed, delayed, or rescheduled pickups by the city or waste management provider.
If municipal pickup does not occur, the service will still be considered completed and no refund or credit will be issued.
4.6 Weather and Service Conditions
Services will be performed during most weather conditions in alignment with Section 1.3.
SPWS reserves the right to delay or skip service due to severe weather, unsafe conditions, or circumstances beyond our control.
4.7 Additional Bins
Standard service includes up to two bins (typically one trash and one recycling bin).
Additional bins may be serviced for an added fee of $3 per bin per month.
4.8 Driveway Length and Access Conditions
Standard service includes typical residential driveway distances and access conditions.
Properties with long, steep, obstructed, or otherwise time-intensive access (including extended driveways or rear-lot placements) may be subject to an additional monthly fee of $5.
In cases where access conditions are deemed unsafe or impractical, SPWS reserves the right to decline or discontinue service.
SPWS reserves the right to assess and apply this fee based on service conditions. Any pricing adjustments will be communicated and approved prior to continued service.
4.9 Billing and Refunds
Superior Curb Assist follows the billing structure outlined in Section 1.6.
Services are billed monthly in advance. Payments are non-refundable once billed, except as otherwise outlined in this Agreement.
If service is canceled mid-month, service will continue through the remainder of the billing period.
4.10 Right to Refuse Service
SPWS reserves the right to refuse or discontinue Superior Curb Assist service at any property for reasons including, but not limited to:
- Unsafe conditions
- Inaccessible bins
- Hazardous environments
- Non-compliance with these Terms
5. Liability Limitations
SPWS shall not be responsible for:
- Damage to bins due to normal handling or pre-existing conditions
- Damage caused by third parties, vehicles, or environmental factors
- Municipal fines, HOA violations, or placement requirements
- Service issues resulting from inaccurate or incomplete customer-provided information
5.1 Acknowledgment
By subscribing to any service provided by Superior Pet Waste Solutions LLC, including Dog Waste Removal, the Fresh Start Litter Exchange, and Superior Curb Assist (bin rollout service), the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.
This Agreement shall remain in effect until canceled by either party.
